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Store Policy

PLEASE READ PRIOR TO ORDERING. ANY QUESTIONS RELATED TO OUR STORE POLICY WILL BE REFERRED BACK TO THIS PAGE. 

FOR ALL ORDERS please allow up to two weeks for the decks to be processed and shipped out. We are a small business and currently have one person packaging the orders. Thank you for your understanding, and for supporting small business!

Questions or concerns: serpentwolfe@gmail.com 

 ◈ Payments and Cancellations ◈

If you have made an error in purchasing, please email serpentwolfe@gmail.com to have your order cancelled within 48 hours of the purchase time. Beyond this time, your item may be shipped out, and it will be too late to cancel.  

Refunds and Exchanges ◈

Refunds are NOT accepted in the event that Canada Post (or any other shipping service) loses or damages your item. Please see below for more details. 

Shipping costs are non-refundable. 

Refunds are only accepted in the event that your item(s) do not reflect what has been advertised here on this website, or if we have made an error in the packaging or shipment of your item. 

If you do receive a refund, shipping costs will be deducted from your refund.

Items cannot be returned if they are opened. If you are truly unhappy with your item, or it has sustained significant damage, an exchange or gift certificate may be offered. 

Domestic Shipping ◈

All orders are shipped priority via Canada Post with tracking numbers. 

Customer is always responsible for the cost of shipment.

Shipment is via Canada Post and all packages are insured and trackable by default.

Customer is responsible for any duty charges (if applicable) at pickup.

SERPENTFIRE is not responsible for lost or stolen packages. We have very limited inventory. If your package is lost by the postal service, we will happily open up a claim with Canada Post to try to resolve the issue. These claims can take up to two weeks to resolve. These claims do not guarantee Canada Post will issue a refund, as it is a case-by-case basis.

Expedited shipping is available by request, at an additional charge. Tracked packets usually take one week to find their destination. Please check the tracking email which is sent out when the order is shipped. If you do not see your tracking email, please check all spam folders. 

International Shipping ◈

Tracking is default for international packages.

Tracked packets usually take up to three weeks to find their destination. Please check the tracking email which is sent out when the order is shipped. If you do not see your tracking email, please check all spam folders.  Expedited shipping is available by request, at an additional charge. Please send an email to rebecca.serpentfire@gmail.com before placing an order if you'd like to pay for expedited shipping. 

Customer is always responsible for the cost of shipment.

Customer is responsible for any duty charges (if applicable) at pickup.

SERPENTFIRE is not responsible for lost or stolen packages. 
We have very limited inventory. If your package is lost by the postal service, we will happily open up a claim with Canada Post to try to resolve the issue. These claims can take up to two weeks to resolve. These claims do not guarantee Canada Post will issue a refund, as it is a case-by-case basis. 

◈ Customs Fees ◈

We will NOT mark packages under value to save fees. 

Please be advised that we declare the retail value when shipping internationally. This is to protect us and you from loss, since you will be selling the items at retail value. It ensures that in case of loss or damage, we are able to recuperate insurance and replace your order.  

◈ For Celestial Bodies Preorders

 Please bear in mind that if you order this deck, or have already ordered that it is a PREORDER and so therefore the deck is not yet completed and will be released this spring. It is nearly finished and we are working with our manufacturer to soon begin printing. 

NO REFUNDS WILL BE ISSUED ON PREORDERS UNLESS IT IS A SPECIAL CASE, AS WE WILL NOT BE ABLE TO PRINT THE DECK IF THERE IS NO SEED MONEY.  Please email us if you have any questions.

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