Special COVID-19 Update
Hello to all,
Hoping this finds you well, safe, and at home.
COVID-19 has become an ever-present part of our daily lives and will likely be for some time.
We at SERPENTFIRE have been doing what we can to remain abreast of all updates regarding every aspect of business - manufacturing, shipping, etc.
As of 11:59pm on the 23rd of March the Canadian government has enforced a lockdown on all non-essential businesses, which includes us - because we keep all of our inventory at a storage space which has now shut down. We are able to access it once a week and so can pack as many orders as possible during that time.
Right now the lockdown is set to continue until August.
All individual (non-combo) orders for SERPENTFIRE Tarot made up until May 11th and all individual orders for Sigil Oracle up until August 3rd have been fulfilled. Orders for SERPENTFIRE Tarot placed after May 11th are backordered until new inventory arrives in July and August respectively.
You are more than welcome to place orders now, but please be aware that should the lockdown continue past August 1st, this is beyond our control. We will certainly issue refunds to anyone who would like to have their money back on these orders.
For now, the only immediately available items are the ebook and the wallpapers. All tarot decks are on hold.
For Celestial Bodies Preorders:
Please bear in mind that if you order this deck, or have already ordered that it is a PREORDER and so therefore the deck is not yet completed and will be released this spring. The deck is finished and we are working with our manufacturer to soon begin printing.
NO REFUNDS WILL BE ISSUED ON PREORDERS UNLESS IT IS A SPECIAL CASE, AS WE WILL NOT BE ABLE TO PRINT THE DECK IF THERE IS NO SEED MONEY. Please email us if you have any questions.
For She Wolfe and Serpentfire Tarot:
There is a limited number of She Wolfe decks in our inventory, which will be used to fulfill any individual and wholesale orders in the near future, as well as to assemble combo and triad orders as other component decks become available. At this time, we are waiting for new Serpentfire tarot decks in order to make that happen.
A new batch of Serpentfire Tarot is now in production! This will mean that those who purchased combo packs will have to wait until this deck is ready.
For Sigil Oracle:
We still have inventory!
Thank you for taking the time to read this. Your support and patience mean the world to us and help keep small businesses like this thriving.
It is an unprecedented and uncertain time we are all facing. We hope you are fielding this as well as you can.
With concern, love and hopefulness,
The SERPENTFIRE Team